How do I apply for a new internet connection?

Visit Dhaka Fiber Net's website or call their customer care (09611688988) to apply. You can also visit their nearest Branches .

What documents are required for a new connection?

NID copy, utility bill (electricity/gas), and a passport-size photo.

How long does it take to install a new connection?

Usually 1-3 working days after confirmation.

Is there any installation fee?

No, but around ৳500-1000 depending on location.

Can I get a connection in rural areas?

Currently, Dhaka Fiber Net serves Dhaka city and nearby urban areas only.

What equipment is provided by the ISP?

Free Wi-Fi router (for some plans) or ONU modem.

Do I need a technician to set up my connection?

Yes, a technician will install and configure it for you.

Can I use my own router instead of the ISP’s?

Yes, but Dhaka Fiber Net may not provide support for third-party routers.

Why is my internet not working after installation?

Restart the router or call customer care (09611688988).

How do I set up Wi-Fi at home?

The technician will set it up. For DIY, use the default SSID & password on the router.

What if the connection is slow after installation?

Check for Wi-Fi interference or call support for line issues.

Can I relocate my connection to a new address?

Yes, contact customer care (09611688988) for relocation.

Can I get a trial before subscribing?

Dhaka Fiber Net does not offer free trials currently.

What is an ISP, and how does it work?

An ISP (Internet Service Provider) like Dhaka Fiber Net provides internet access via cables or wireless networks. 

Which ISPs are available in Bangladesh?

Major ISPs: Dhaka Fiber Net, BTCL, GP, Banglalink, Robi, Link3, Fiber@Home.

How do I choose the best ISP for my area?

Check Dhaka Fiber Net’s coverage on their website or call 09611688988 . Compare speed & prices.

What types of internet connections are available?

Fiber, broadband (DSL), wireless (4G), and cable internet.

What is broadband internet?

High-speed internet via DSL/cable (e.g., Dhaka Fiber Net’s 20-200 Mbps plans).

What is fiber optic internet, and why is it better?

Fiber uses light for faster (up to 1Gbps), more stable connections than copper cables.

Difference between Wi-Fi and broadband?

Broadband = connection type; Wi-Fi = wireless way to share that connection at home.

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