Refund and Return Policy

Welcome to Dhaka Fiber Net Limited. We prioritize transparency and customer satisfaction in all our services. Please review our Refund and Return Policy carefully to understand your rights and obligations when making payments via our website, Apps, Cash, and any other media.

1. General Policy

At Dhaka Fiber Net Limited, we provide high-speed internet and digital services for our residential and corporate customers. Payments made through our platform via SSLCOMMERZ, bKash, Nagad are processed securely.

Due to the nature of our services (Digital and Subscription-based), refunds and returns are generally not applicable. However, exceptions may be made in specific scenarios as outlined below.

2. Refund Eligibility

Refunds may be considered in the following cases:

v  Duplicate Payment: If a customer accidentally makes a double payment for the same service.

v  Wrong Transaction: If a customer charged incorrectly due to technical or billing errors.

v  Service Not Activated: If the internet service is not activated within the committed time frame, and the customer opts to cancel.

v  Service Disruption: If the customer experiences continuous service issues and has not received adequate technical support or resolution within a reasonable time.

Note: All refund requests must be submitted within 7 days of the transaction. After receiving refund request, the request will be completed with in 7-10 Days.

3. Non-Refundable Cases

We do not offer refunds in the following scenarios:

• Change of mind after subscription/payment.

• Partial use of service period (e.g., mid-month cancellation).

• Service issues caused by customer-side problems (e.g., router issues, internal wiring).

• Violations of our terms of service or acceptable use policy.

4. Refund Process

To request a refund, please contact our support team with the following information:

• Full Name

• Customer ID / Account Number

• Transaction ID provided by (SSLCOMMERZ, bKash , Nagad, and any other media)

• Date and Amount of Transaction

• Reason for Refund Request