Privacy Policy

Welcome to Dhaka Fiber Net! We value your privacy and are committed to protecting the personal information you share with us while using our website and services. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and use our Internet Service Provider (ISP) services. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Information:

When you sign up for our ISP services, we may collect personal information such as:

Name
Address
Phone number
Email address
Billing information (e.g., payment method)

Usage Data:

We may collect non-personally identifiable data that helps us improve our services and website, such as:

IP address
Device information
Browser type and version
Pages visited on our website
Time and date of visits
The duration of your visits
Referral source

Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us personalize content and ads, analyze site traffic, and provide social media features. You can manage your cookie preferences in your browser settings.

2. How We Use Your Information

The information we collect is used for various purposes, including:

To provide you with our ISP services and maintain your account
To communicate with you regarding your service, including billing, updates, and customer support
To analyze usage patterns and improve our website and services
To prevent fraud and protect the security of our services
To send promotional and marketing content (you can opt out of marketing communications at any time)

3. How We Protect Your Information

At Dhaka Fiber Net, we take your privacy seriously. We implement a variety of security measures to safeguard your personal information:

Data encryption to protect sensitive information during transmission
Secure servers and firewalls to prevent unauthorized access
Strict internal policies to limit access to personal data

While we strive to protect your information, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

With third-party service providers: We may share your information with trusted partners who assist us in operating our website, delivering our services, or processing payments. These third-party service providers are required to protect your information and use it only for the purposes specified by us.
To comply with legal requirements: We may disclose your information to comply with applicable laws, regulations, or legal processes, such as responding to a subpoena, court order, or other legal request.
In case of business transfers: If Dhaka Fiber Net is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: You can request access to the personal information we hold about you and request corrections if necessary.
Opt-out of Marketing: You can opt-out of receiving promotional emails or marketing communications from us by clicking the unsubscribe link in any email we send or by contacting us directly.
Deletion of Data: You may request the deletion of your personal information, subject to any legal or contractual obligations we may have to retain it.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

7. Links to Third-Party Websites

Our website may contain links to third-party websites. These external sites are not operated by us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Dhaka Fiber Net
Email: support@dfnbd.net
Phone: 09611688988
Address: 89/2, West Panthapath, Haque Chamber,Suit # 10-B & C, Dhaka-1215

Thank you for choosing Dhaka Fiber Net as your Internet Service Provider. We are committed to providing you with a secure and reliable service.